Macette wrote: Hi everyone, can somebody tell me if Wd passport ultra works with El Capitan on Mac. I have not upgraded to new OS yet,I would really like some reassurance before I do as I have just bought this new external hd. I have formatted it for Mac and it’s mounting fine. I really hope there is a success story out thereor there will be tears I checked on this a little further. In the beta versions of El Capitan, we saw some compatibility issues, but in the release version, it seems to have been taken care of. If you were able to format it on the Mac, then I wouldn’t worry about it. It’s not working for me.
I have a WD My Passport For Mac external hard drive that worked fine, then I upgraded my OSX to El Capitan. My WD drive stopped backing up. I tried everything, incl running their utilities, downloading new firmware and calling WD support.
No help there. I finally was told that El Capitan is not supported by my WD drive, therefore this is an issue for Apple and not their problem. I worked my way up to 2nd tier support level in order to talk to a more tech-savvy person.
Sadly, I waited on hold a long time then got disconnected! I had to call back yet again and work my way up to the 2nd tier and waited on hold again.
Eventually I had to leave a call-back number. It’s now several hours later and have heard nothing. What a crock! I can’t conceive of WD, a giant in the storage industry, not having a driver to backup the latest Apple OS. Or is it Apple’s fault? I wonder how many Apple users use WD external hard drives for Time Machine? Good thing I use a separate Cloud storage backup. As a last resort I may have to invest in a Time Capsule which will always be compatible with a Mac.
Oct 31, 2015 - I upgraded to El Capitan and now My Passport for Mac is not working. My MacBook Pro will recognized it for a few seconds and the the drive.